Computer Support Technician 980 hr in a forty-nine (49) week Course, the student can interpret those knowledge skills, and customer relations’ skills essential for a successful entry-level computer service technician (as defined by experts from companies across the industry). CST integrates a broad range of hardware and software technologies, but is not related to any vendor-specific product.

Computer support technicians (CTC) respond to computer users' inquiries, complaints, and requests for technical assistance. CTC technicians decipher computer problems via the telephone or electronic mail while others go to the user's location to assist in person. CTC technicians traditionally work for a particular vendor, assisting customers that have purchased vendor's products, or they may work for a more diverse company and provide on-site support to company employees. CTC’s maintain records of repairs and technical assistance rendered and conducts follow-up ensuring customer service satisfaction.

Computer Labs would like to talk to you if you are interested in this or any other program, please contact us so we can assist you further. Employable skills developed from this program include Information technology Support Personnel, Network Support Technicians, Computer Information Systems Management and Computer Help Desk Support.

The program curriculum consists of the following courses:

Course Number	Course Description	Lecture / Lab Hours	Total Hours
CIS100	Introduction to Microcomputers	Lecture-5 Lab-35	40
KB100	Keyboarding I	Lecture-5 Lab-35	40
*KB101	Keyboarding II	Lecture-10 Lab-50	60
*CIS200	Word-processing Applications	Lecture-5 Lab-35	40
*CIS300	Spreadsheet Applications	Lecture-5 Lab-35	40
*CIS400	Presentation Graphics	Lecture-5 Lab-35	40
*CIS500	Database Applications	Lecture-5 Lab-35	40
*CIS600	Introduction to the Internet	Lecture-5 Lab-35	40
*CIS601	Intermediate Internet	Lecture-10 Lab-50	60
*CIS101	Data Processing Operations & Documentation	Lecture-10 Lab-50	60
*CIS700	Microcomputer System Structures	Lecture-5 Lab- 35	40
*CIS710	Microcomputer Operating Systems	Lecture-15 Lab-65	80
*CIS720	Introduction to Microcomputer Assembly	Lecture-15 Lab-65	80
*CIS730	Intermediate Microcomputer Assembly	Lecture-15 Lab-65	80
*CIS740	Microcomputer Troubleshoot, Repair and Problem Solving	Lecture-15 Lab-65	80
*CIS800	Introduction to Networking	Lecture-15 Lab-65	80
BUS100	Customer Satisfaction	Lecture-5 Lab-35	40
BUS110	Introduction to Small Business	Lecture-5 Lab-35	40
TOTAL			980

If you are interested in this or any other program please feel free to contact a corporate sales manager at (915) 541-8899 in El Paso, or at (505) 541-8900 in Las Cruces. You can also send us an email to sales@computer-labs.com.